As soon as your order is placed, you will receive a confirmation email with the order details. You can also log into your account to see the details of a recently placed order. When your order ships you will receive an email confirmation with the Campar's tracking information.

If you are still unable to find the details of your order please reach out to us at cs@tbbs.ca and include your order number in the subject line.

Changed your mind? No problem, we can cancel your order before it's shipped! Please keep in mind that our customer service needs to be notified within 8 hours from the time your order is placed. If your order has been already shipped, you will have to proceed with the return request in order to receive the refund.

If you'd like to submit a cancelation or a return request, please email cs@tbbs.ca with your order number in the subject line and one of our customer service assistants will be happy to help you out!

Unfortunately, we are not able to add or remove item(s) from your order once it has been placed. 

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request. 

Are you a licensed professional? We offer discounted pricing for the industry professionals and salon owners. Contact our customer service today to set up your account and start saving! Email your information to cs@tbbs.caor

Visa, Amex, Mastercard, Apple Pay, Shop Pay, and Google Pay.

If your order has been refunded, it could be a result of our security policy, that in certain cases requires to refund suspicious fraudulent transactions. If you believe that there was a mistake and your transaction is legitimate, please contact us directly at 416-787-1211 and we'll be happy to process your order over the phone.

We apologize for the inconvenience, however, some of the products might become unavailable after your order has been already placed. In this case when your order is refunded, you will also receive a 20% discount code for your next order with us. Thank you for your understanding!

Ground shipping is free anywhere across Canada with orders of $50 or more. All orders under $50 will include a $15 shipping fee. This charge includes delivery to any province across of Canada.

PLEASE NOTE: Unfortunately at this time, we do not ship to P.O. Boxes.

All orders ship Monday through Friday, excluding federal holidays within Canada. Order processing usually takes 2-3 business days. Estimated transit times are based on orders placed between Monday-Friday. All orders are shipped via Canpar standard delivery service, which usually takes anywhere between 3-7 business days depending on your location.

We understand that a product not meeting your expectations can be upsetting. We offer free returns and/or exchanges for our products within 30 days of product receipt for item(s) purchased on shoptbbs.ca. Products purchased from our retail locations should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used.

To start your return or exchange contact our customer service via the Contact Us page. You'll need to provide the email address associated with your purchase, or your order number and the shipping postal code, as well as the reason for return or exchange. Next, you'll receive step-by-step instructions from one of our associates on how to proceed with the order return. Make sure your items are securely packaged before they are picked up by a Canpar delivery driver.

After your return has been completed and the items are delivered back to our warehouse, the original payment will be refunded in full within a week.

PLEASE NOTE: Only unused products in original packaging can be returned. In the event that a product is received damaged, replacement or refund will be issued. All exchanges are shipped within 1-2 business days at no additional cost.

If the wrong/missing product and/or defective product was received, please email cs@tbbs.ca with your order number in the subject line and a photo if possible and one of our customer service assistants will be happy to help you out!

Please email cs@tbbs.ca with your order number in the subject line. One of our customer service assistants will be happy to help you out!

Sometimes, it may take a while for Canpar to display an updated delivery date but as long as you see your order being scanned you know it's going to your address. Let us know if you have any other questions.