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Shipping & Returns

You can find the information on the shipping and returns policy below on this page. If you have further questions don't hesitate to contact us directly.

Shipping Policy

We can ship to virtually any address across Canada.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 12 to 14 business days from the moment your package shipped back, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 8 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (2 -5 business days). If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Got questions? Contact us directly.

Get In Touch

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112 Orfus Rd., North York, Canada, ON, M6A 1L9


Phone: 416.787.1211 

Toll-Free: 1.800.387.2962 

8:30AM - 5:00PM EST